Return & Refund Policy – The Bike Shop

At The Bike Shop, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, you may return it under the following conditions:

---

📦 Returns

• You have 30 days from the date of delivery to return an item.

• Items must be unused, in their original condition, and with all packaging and tags intact.

• Proof of purchase (receipt or order confirmation) is required.

---

💰 Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to your original method of payment within 5–10 business days.

• Shipping costs are non-refundable (if any were paid).

---

🔄 Exchanges

• We only replace items if they are defective or damaged.

• If you need to exchange an item, please contact us first at mail.thebikeshop@gmail.com.

---

🚚 Return Shipping

• Return shipping is the customer’s responsibility, unless the item was received damaged or incorrect.

• We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

---

📩 How to Start a Return

To initiate a return, please contact us at:
📧 mail.thebikeshop@gmail.com
📞 07986727832